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Gartner's 2020

Market Guide

for Telecom Expense Management Services

new tem guide 2



Key Findings

5 key findings including how organizations are responding to the Covid-19 outbreak with cost-cutting initiatives.


Market Analysis

Gartner defines what is meant by TEM services, and breaks down the general direction the industry is heading and how TEM is evolving.



3 key recommendations on how sourcing, procurement, and vendor management leaders should evaluate TEM vendors. 


TEM Vendors

Gartner reviews 20 total TEM providers including 6 Global TEM Vendors and 14 regional TEM Vendors.


Global TEM Vendors


Regional TEM Vendors


Representative TEM Vendors


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Gartner, Market Guide for Telecom Expense Management Services, Katja Ruud, Pablo Arriandiaga, Lisa Unden-Farboud, Bill Menezes, 14 October 2020 Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.