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2021 Gartner®

Market Guide

for Telecom Expense Management Services

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Key Findings

4 key findings including what organizations are looking for from TEM services, and major areas of focus after the Covid-19 pandemic.

 

Market Analysis

Gartner defines TEM services, analyzes some of its key dynamics, and suggests possible directions the market is headed.

 

Recommendations

4 key recommendations on how sourcing, procurement, and vendor management leaders should evaluate TEM vendors. 

 

TEM Services

Gartner profiles 19 Representative Vendors and lists 16 additional vendors (SIs, mobile-only, cloud, and regional).

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Market Recommendations

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TEM Representative Vendors Profiled

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Key Factors in Choosing a TEM

Gartner, Market Guide for Telecom Expense Management Services, Katja Ruud, Lisa Unden-Farboud, Pablo Arriandiaga, 22 December 2021. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.